Refund and Returns Policy

The CSWRI Avi-Products Portal is an official online platform of the ICAR–Central Sheep & Wool Research Institute (CSWRI), Avikanagar, developed for the dissemination and commercialization of institute-developed products and technologies.

All products listed on this portal are produced, verified, and supplied directly by ICAR-CSWRI. Each product is quality-checked before dispatch to ensure reliability and authenticity.

1. No Return Policy

  • All sales through the CSWRI Avi-Products Portal are final.
  • Owing to the research-grade and limited-production nature of the products, returns will not be accepted under any circumstances.
  • Buyers are requested to review product details, specifications, and intended uses carefully before purchase.

2. No Refund Policy

  • Payments once made are non-refundable.
  • Refunds will not be issued for reasons such as:
  • Change of mind or incorrect product selection.
  • Delay in delivery due to courier or transport conditions.
  • Incorrect shipping information provided by the buyer.
  • Such requests must be emailed to cswri.itmu@gmail.com within 3 working days of delivery, along with order details and clear evidence (e.g., photographs).

3. No Cancellation Policy

  • Once an order is placed and payment is confirmed, cancellation is not allowed.
  • Changes to product type, quantity, or delivery address cannot be made after checkout.

4. Product Authenticity and Information

  • All listed products are officially developed by ICAR–CSWRI, Avikanagar under validated research and development programs.
  • Product descriptions are provided with due accuracy; minor variations in color, texture, or weight may occur.
  • CSWRI is not liable for use of products beyond the recommended scope.

5. Customer Responsibility

Before ordering, customers must:

  • Verify the suitability and application of the product.
  • Ensure that all shipping, billing, and contact details are correct.
  • Read all usage instructions and technical notes where applicable.

6. Shipping and Delivery

  • Products are dispatched via approved logistics partners within the stated dispatch timeline.
  • Delivery duration may vary depending on destination and local conditions.
  • Tracking details will be provided whenever available.

Contact for Support: For any order-related queries or assistance, please contact:

ICAR–Central Sheep & Wool Research Institute (CSWRI)
Avikanagar, Tehsil Malpura, District Tonk – 304501, Rajasthan (India)
📞 Phone: +91-1437-220162 / 220163
📧 Email: director.cswri@icar.gov.in
🌐 Website: https://cswri.shop